Patient Care Compliant

Official Complaint Process

Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.

The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.

The following is the information on how to contact CIHQ to file a complaint:

Online

Cihq.org/complaint

Mail

Center for Improvement in Healthcare Quality

P.O. Box 1540

Mexia, TX 76667-1540

Attn: Chief Executive Officer

Phone 512-661-2813

Get in Touch

We are committed to making sure your experience at our hospital is nothing short of perfect. If you have any questions or would like to schedule an appointment, please reach out to us via phone or the contact form.